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Where should I store delivered Insta-Stella packages?To ensure your dogs food is safe we recommend storing our packages in your freezers, or fridges for shorter periods. (depends on plan)
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How can I upgrade to Diamond?If you are already on our Weekend Plan, simply just contact us via email and we will get in touch with you about transitioning into a Diamond member.
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Where do you source Insta-Stella's ingredients?The sole purpose of Insta-stella is to provide you with the opportunity to feed your dog with only the highest quality of food. All our meats are sourced from local Melbourne butchers, that are all RSPCA approved, in order for a fresh and quick delivery. Our vegetables come from local vegetable suppliers.
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Do I need to be home?No! Our specially designed boxes help insulate your package so that it can sit outside the freezer for some time! If you are not home and consent to an unattended drop off we will leave it at the front of your door. You can also contact us for preferences with drop off times.
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How do I store my Weekend Package?Your weekend package is made with fresh ingredients sourced from local butchers that very week. As a result we recommend that you keep the packages in a fridge and for no longer than the delivered weekend. If you wish to store them for longer we recommend freezing the items.
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Do you provide my dog human grade ingredients?All ingredients provided by Insta-Stella are human grade!
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Is Raw Feeding suitable for my puppy?We understand how important it is for your puppy to receive the right nutrients! Our meals are not catered for puppies younger than 16 weeks of age. Once they reach this age we recommend transitioning them slowly into raw feeding.
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